TM Forum Trainings

Automatum is licensed by TM Forum to offer courses and certifications for the entire TM Forum Training portfolio in Portuguese and Spanish.

Among the courses we can highlight the following:

1. Open Digital Framework (ODF) Overview: Understand how the TM Forum built the ODF; vision and principles of ODF and ODA; benefits of use for the sector and other stakeholders; present the elements of the ODF; challenges for migration to ODF and ODA, considering ODA components and technical architecture, operation and governance, fixing quiz;
2. Business Process Framework Fundamentals (eTOM): Rationale for creating the eTOM model and its components, RASCI matrix, construction of process flows, approaches to building project scope from eTOM, confirmation and extension techniques of the model, uses of the model and compliance, other process models (ITIL, COBIT, SCOR) and fixation exercises;
3. Business Process Framework (eTOM) Practitioner: Review of the uses of the framework, usage approaches, extension guidelines and confirmation of extensions, what can or cannot be done in the extension, process and workflow simplification guidelines processes, application of “fail fast, fail often” technique, design tools and automation of process flows, simplification and automation in other sectors;
4. Information Framework (SID) Fundamentals: Model Framework, objectives, Framework of an ABE, domain, domain decomposition, uses of the model, modeling standards, extension guidelines, conformity with the model;
5. Information Framework Practitioner (SID): How to start using the Information Framework in the company; use of Information Framework modeling standards; use of the Information Framework extension and implementation guidelines; Transform the Information Framework into a data model; uses of the Information Framework; quantitative justification of the use of the Information Framework;
6. Telecom Application Framework Fundamentals (TAM): Model Framework, objectives, concepts, domains, uses, extension guidelines, implementation case studies;
7. Functional Framework (FF) Fundamentals: Provides a reference list for automated telecommunications functionalities. The basic building block of the Functional Framework is the function that is characterized by the information it handles and the service it performs. The course explains how a standardized role map and taxonomy can help redesign and streamline a functional portfolio;
8. Open APIs Fundamentals: Framework of APIs, current and in development, related technologies (REST), design patterns and how they are used, relationship between the REST model of Open APIs with the Information Framework, tools and compliance;
9. Open API Practitioner: Review of Open APIs, use and modeling of APIs, Open API extension and design standards, implementation and use of tools for designing and testing APIs, Open API implementation certification, Open APIs and ODA, a migration strategy for Open APIs, Open APIs and microservices;
10. Revenue Assurance Fundamentals: Need for Revenue Assurance, typical problems, how it can be done, TM Forum assets, tools and techniques, life cycle and revenue assurance domains;
11. Revenue Assurance Practitioner: Detection, investigation and correction of Revenue Assurance issues; identification of control points; prepare data for analysis; understand the role and importance of business rules; perform end-to-end revenue assurance reconciliations; application of tariffs, classification, billing techniques and billing assurance;
12. Customer Centricity Fundamentals: Definition of customer centricity; what a customer-centric business looks like; the customer experience lifecycle; omnichannel; data analytics; the Customer Experience Management maturity model; metrics; TM Forum assets;
13. Customer Experience Management Practitioner: define scope of the initial project to improve the customer experience; identify the actors involved; use the power of Big Data and Analytics to better understand your customers; establish the “AS IS” by applying the Maturity Model to establish the starting point; identify what you are good and bad at; create the project and define success factors; implement the project;
14. Digital Maturity Model Practitioner: Presents a variety of tools and approaches to help professionals drive transformation from the perspective of customer centricity and business results. Helps you gain a clearer understanding of your organization’s current situation, digital capabilities (e.g., its “as is” state), the importance of these capabilities to your organization, and how to define a roadmap of realistic goals to achieve “To Be” desired. The DMM assessment tool helps answer frequently asked questions about the challenges of digitally improving and transforming organizations for your business success. It also provides guidance for finding pragmatic solutions to those challenges where answers and direction are unclear;
15. Digital Ecosystems Fundamentals: Terms and main components associated with digital ecosystems; uses of platforms and ecosystems; the TM Forum B2B2X Business Scenario Blueprint; use of the TM Forum Partnering Guide to define relationships between ecosystem participants; use of the TM Forum’s CurateFx tool to define business models and ecosystems;
16. Digital Ecosystems Practitioner: How to use a collaborative and iterative approach to design, define and model a business ecosystem; TM Forum best practices for modeling business ecosystems using the B2B2X business ecosystem framework methodology ; how to capture key business drivers, stakeholder problem statements, and overall value statements that are essential inputs for modeling a successful business ecosystem; define business scenarios and ecosystems, products/services using the Osterwalder Business Canvas to create different perspectives of the business model.
17. Artificial Intelligence Fundamentals: Identification of the various types of AI; history and interest in AI; the main areas in Telecom that use AI; TM Forum initiatives to assist members in adopting AI; AI management requirements and principles; using the TM Forum data model to simplify AI adoption; how to use other TM Forum standards; AI maturity model as an enabler for AI adoption;
18. ODA Component Fundamentals: Explains why the industry is moving to microservices-based architectures, what this means, how it relates to our industry’s software deployments, and why TM Forum members think this is important. The concept, jargon, business drivers and general objectives of introducing and using ODA Components.
19. ODA Components Practitioner: Describe how TM Forum structures interact; interpret a proposed description of ODA components in relation to business needs; select appropriate business processes to meet the needs of the ODA component; select appropriate business entities to meet the needs of the ODA component; select appropriate functions to meet the needs of the ODA component; select appropriate APIs to meet the needs of the ODA component.

All courses include two attempts at Knowledge Certification Tests on the TM Forum online platform. The tests are in the English language.

Includes automatic obtaining (without the need for new tests) of Skill Certification in accordance with the TM Forum rules. 

We offer in company classes in 2 formats: In-person and Online Live with direct interaction with our instructors.

We also offer open classes in the Live online format, usually in March and April. Check out our blog or our LinkedIn page https://www.linkedin.com/company/11309906/admin/page-posts/published/