Digital Maturity Assessment

When talking about Digital Maturity, it is important to identify the objectives you want to achieve, among which we can highlight:

1. Virtualized, cloud-based and automatically managed infrastructure
2. Uniformly orchestrated security
3. Data-centric companies
4. Open API platform architecture
5. Diversified portfolio of digital services
6. Ecosystem of trading partners
7. Multiple business models in central and peripheral markets
8. Digital organization and culture
9. Multiple channels with markets
10. 360-degree management of the customer experience

To achieve these objectives, it is necessary to identify critical success factors related to several topics:

1. Strategy: clearly defining where the organization intends to go
2. Customer centricity: defining how the organization will prepare to provide a world-class customer experience
3. Operations: offering end-to-end operational processes with reliability, assertiveness and agility
4. Technology: with modular, scalable and flexible solutions approach and
5. Culture: encouraging leadership training, employee training and innovative ways of working
6. Data: that is actionable, valuable and secure

The figure below illustrates the TM Forum Digital Maturity Model (DMM) used for maturity assessments at the beginning of the project and after the implementation of identified gaps, in order to effectively measure the evolution of this maturity.

There is the possibility of using the TM Forum database for benchmarking with dozens of companies that have already applied this method by applying various types of filters, such as: company size, geographic location, types of products and services, etc.

Automatum has consultants who are duly trained and certified in DMM and are able to assist our clients in measuring their level of digital maturity, whether of the organization as a whole or of specific areas, depending on the client’s strategy.