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Digital Maturity Assessment
In a world where digital transformation has ceased to be a trend and has become an urgent necessity, understanding your organization’s digital maturity level is an essential step to grow strategically, safely, and sustainably. Simply adopting innovative technologies does not guarantee competitiveness — it is necessary to know if these innovations are aligned with strategy, culture, processes, data, and customer experience.
The Automatum Digital Maturity Assessment was developed based on the TM Forum’s Digital Maturity Model (DMM), a globally recognized standard, and aims to accurately diagnose where the company stands on its digital journey and what needs to be done to evolve in a structured way.
Our certified consultants apply a practical and comprehensive approach, enabling the client to understand their current position, set realistic goals, and have a clear roadmap to achieve higher levels of digital performance.
Why do it?
Digital Maturity Assessment is not just a technical or technological analysis. It is a strategic process involving multiple dimensions of the organization, such as culture, data, operations, channels, technology, and customer experience. This assessment helps identify critical gaps and define investment and transformation priorities based on reliable evidence and benchmarks.
1. Clarity on the organization's digital objectives
Before advancing in digital transformation projects, it is essential to know where you want to go. The Maturity Assessment helps align leadership and key areas around a shared diagnosis and a consistent future vision based on the following pillars:
- Modern and automated infrastructure, using cloud and virtualization;
- End-to-end orchestrated digital security;
- Data-driven organizational culture;
- Use of open APIs and modular architecture;
- Diversified ecosystem of partners and channels;
- Adaptable and innovative digital services portfolio;
Full focus on customer experience with a 360° view.
2. Identification of critical success factors
The DMM model used by Automatum evaluates six essential dimensions that underpin successful digital transformation:
- Strategy: Clarity on the objectives and guidelines of digital transformation;
- Customer centricity: Evaluation of the experience offered and the ability to personalize and empathize with the customer;
- Operations: Efficiency, reliability, and agility of internal processes;
- Technology: Infrastructure, applications, and ability to scale innovations;
- Culture, People, and Organization: Digital leadership, governance, innovative mindset, and training;
- Data: Quality, availability, security, and strategic value of information.
3. Benchmarking with market leaders
A major differentiator of Automatum’s approach is the ability to use the TM Forum’s international database for benchmarking with similar companies, considering filters such as:
- Industry sector;
- Company size;
- Geographic location;
- Type of services and products offered.
This allows comparing your organization’s digital maturity level with other market references, identifying where the main differentiators are and where there is room to improve.
4. Clear guidance for strategic actions
Based on the assessment, we deliver a comprehensive executive report, including:
- Current maturity level by dimension;
- Identified gaps;
- Recommended short, medium, and long-term actions;
- Progressive and realistic goals;
- Monitoring indicators.
This report becomes a practical, results-oriented plan that can guide the company through the next stages of its digital journey with confidence and assertiveness.
5. Support from certified specialists
Automatum’s assessment projects are conducted by consultants certified in TM Forum’s DMM, with experience in multiple sectors and broad practical knowledge of digital transformation processes. This ensures a solid technical approach, adapted to the client’s reality and goals, respecting their culture, structure, and market timing.
Automate your production with intelligence.
Who is it for?
The Automatum Digital Maturity Assessment is recommended for organizations that want to understand, plan, and accelerate their digital transformation based on concrete data and global best practices.
This service is especially recommended for:
Companies starting or in the middle of digital transformation projects
- Want an accurate snapshot of the current stage before making investments;
- Need to align business, IT, and strategy areas around a common, results-oriented vision;
- Are creating their digitization roadmaps and need a reliable foundation.
Companies that have already invested in technology but do not see the expected gains
- Face challenges integrating systems, scaling solutions, or leveraging existing data;
- Want to identify bottlenecks and overcome them with practical actions.
Organizations undergoing strategic review or restructuring
- Seeking to reposition themselves in the market based on innovation and new digital models;
- Need to increase competitiveness against new entrants and changes in consumer behavior.
Regulated companies or those with compliance and security requirements
- Need to prove digital maturity to regulatory bodies or strategic partners;
- Want to strengthen governance, information security, and data management.
Sectors such as:
- Telecommunications and technology;
- Financial services;
- Utilities and energy;
- Health and education;
- Government and public sector;
- Industry and manufacturing.
