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Project Description: Review of data product provisioning processes, Ethernet accesses, Fiber, SDH and CPE activation. The automated processes using the RPA tool, achieved a reduction in execution time of up to 70%.
Review and design of IT business processes for managing the demands of the business areas, governance of IT architecture and creation of an Architecture Committee. It also includes the revision of the Data Architecture processes, Application Architecture and Infrastructure Architecture. Additionally it includes the creation of indicators to measure performance and quality of the artifacts generated by the new processes.
Solution of 40 gaps identified in the previous stage of the project. These solutions involved process improvement, employee training, process governance, measurement of indicators, reliability of data used by the processes. The improvements were classified into two categories: quick-wins which took a few weeks for implementation and complex implementations that require a longer timeframe and budget. The project brought earnings of more than $ 400,000 in 6 months
Definition of mission and vision of the IT Architecture, overview of the business, information, systems and infrastructure architecture. Elaboration of IT Architecture Governance and demand prioritization model; definition of information security principles and the repository for storing architectural artifacts; and definition of IT architecture documentation standards. In Future Architecture, the standards for high availability and high performance solutions and authentication standards, microservices with kubernetes, and templates for front-end and back-end solutions were defined. The objective of the project was to provide the IT Architecture area with processes, governance, standards and best practices to better meet the demands of the company’s business areas.
Delivery of the ODF Overview, Business Process (eTOM) Fundamentals and Business Process (eTOM) Practitioners courses for 60 professionals from Brazil and Latin America from a large provider of BSS solutions.
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